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FAQ and Support

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FAQ: What is the best plan for me?

Basic4 and Value7 are built with the same core software as Pro8, which means that the difference between all the Plans is only the design features included by default, however, you can add more when you really need it.

You will always have the power of a professional website in your hands. One year of free support included, and add-ons, enhancements and upgrades available in our store: Web Plans are your best choice today.

Choose a Web Plan to get started. Start simple and add complexity later, when you better understand your business and its relationship with applied technology.

FAQ: What is a webmaster?

Also known as webmasters, web developers, or network and computer system administrators is the person responsible for all aspects of keeping the website content and design fresh, backed up, and fully functional.

ai4k Websites Plans include website design and website administration. The Website Plans are a long term savings of a minimum 1 year period, and MORE savings in the following years as the support upgrade is only half price.

Who wants a car without a warranty or maintenance plan? Who wants a website without a warranty or maintenance plan? Well, after a month or less, any website will ask you for maintenance. Do the math and don’t forget to include the cost of your time.

Option A: this is our New Concept.

You order a website plan with us, which includes one year of free support. We can guarantee a 100% reliable website only if we manage it as webmaster. There are a lot of free changes and modifications included in every Website Plan.

Backups, software and compatibility updates, virus and SPAM protection, and optimizations are all part of the support we offer free of cost. Keep in mind that there are thousands of software applications (and tweaks and tricks) that can work on a website, we know which one is perfect for your website.

We will have the website administration rights to access the WordPress database and the hosting itself. If you prefer a specific hosting (and it is not our recommended hosting provider), what you pay for it will be deducted from the cost of the Web Plan, however, we recommend the hosting features presented in our Web Plans, so it should have equal or better features and capabilities.

You cannot make updates or modifications to the website software or hosting configuration by yourself if you want to enjoy one year of free support, exclusive add-ons, and other improvements and upgrades included in your Web Plan, during the one year period.

Of course, you can create or edit content (posts, products) if you choose to participate as an author and/or editor on the website.

You can take full control of your website and hosting, at any time, with a simple email to us, but you’ll lose all the ai4k advantages.

Option B – expensive and not 100% reliable.

You are buying a website, not a website plan. Keep in mind that a website is a “living thing”, it is not static at all. The software needs updates, optimization, compatibility checking, etc., almost weekly. You may also need to change something. That is why we do not recommend this option.

We can design the website for you, but there will not be a year of free support, nor updates. Future corrections and optimizations are possible by paying for professional time. This is the traditional way, and requires you to have programming skills and knowledge or to constantly pay for support. We offer a training course on the tools we use if you want to take this step.

We are transparent and efficient.

Transparency and efficiency are in our core values and objectives. We created the Websites Plans design system to prevent the client from being subjected to costly and abusive website repairs and modifications, due to his/her lack of knowledge or skills. Please note that ai4k Websites Plans are not a subscription (you can take over your website at any time). We provide you with one year of free support so you can focus on your company’s business model.

This is the best price/value solution for website design and maintenance on the market.

FAQ: Web Plans vs Website Builders

All our Website Plans use WordPress software with the best framework on a top layer, instead of website builder theme templates, allowing us the highest level of customization, styling and reliability.

The target audience for website builders are users with basic to intermediate HTML, PHP and CSS programming, hosting setup and design skills, with plenty of time to set up and maintain their websites. We focus on people who want a website but don’t have those skills or knowledge, or simply prefer to invest their time in building the business, not building the website and maintaining it. Also towards people who are tired of expensive website design jobs or shady deals.

If you add up the hours you use in learning, building, getting it wrong and redesigning, and maintaining the website per year and multiply by the value of your work hour, you will realize the real price of those website builders, not to mention the value of the time you didn’t use to build your business.

On “do it yourself” website builders (WordPress.com, Squarespace, Wix, Weebly, Duda.co) you can’t have advertising, you can’t install additional software, nor configure SEO (Search Engine Optimization), etc, because their business model is different from ours. In addition, they charge you a monthly subscription and an expensive commission for the use of their ecommerce platform (credit card payments and currency exchange), if you create an online store with them.

Your ai4k Website Plan is custom designed from scratch, from your primary idea, not adapting what you need to other predefined and standardized formats (templates), so it will look absolutely original, not template-ish.

We provide a more precise level of customization, including for example the configuration of your GDPR page, Privacy Policy, etc., and the precise conceptualization of your business idea expressed on the website. These two features alone, which are included in all our plans for free, save you a lot of time and money. Remember, differentiation is what you need.

FAQ: Web Plans vs Freelance Designers

A freelance designer will deliver a single website and then charge you for any modifications or problems that arise afterwards. 

What kind of transparency exists when the seller does not assume full responsibility for the quality or performance of the product, in an agreed period of time?

Is the vendor selling you a product (the responsibility falls on someone else) or a functionality (the product is guaranteed to work in any case)?

A website is a “living thing”: it needs to be constantly checked to keep it running smoothly and protected. If you add up those hours and the risk you’re taking, you’ll understand why our focus is on the one year of free support included in our website plans, with the guarantee backed by Norwegian law and European regulations.

ai4k Website Plans are a blank canvas where you will draw your business idea, which will be your main goal. You don’t have to worry about anything else.

Check Webdesign in Oslo for more information.

Our promise is peace of mind.

FAQ: Warranty and Right of Withdrawal

You are protected by the European Union regulations and the Norwegian Law related to Sales Conditions for Consumer Purchases of Goods over the Internet.

Set-Up and Design

Set-Up

After we receive your payment, we’ll purchase the Hosting, Domain Name, and Software Licenses related to your Website Plan. Please note that this is a tailor-made product and you don’t have the right of withdrawal as stated here. However you can cancel the process BEFORE we do those purchases (Hosting etc), by email, and we will return you the money, no questions asked.

Design
Phase 1: Before the Delivery Date.

We’ll prepare a plan for the project according to your Website Plan, agreed delivery date, and your requirements. Please consider you should provide us some information (text, pictures, etc.) at the agreed time and any delay may affect the project schedule.

The Website Design is a tailor-made activity as well and you don’t have the right of withdrawal as stated here, but we provide some exit doors in case you want to desist from our services at the last minute.

The project will be divided by deliverables items: landpage X, page Y, etc., with a specific delivery time for each item. Once a specific item is approved and delivered, we’ll continue with the following item and so on.

If for any reason you want to terminate this Phase 1, we will return you what you pay for less the cost associated with the Set-Up, which includes the Hosting, Domain Name, and Software Licenses related to your project, 2 hours of hosting Set-Up fee, plus any delivered item previously approved for you (prices for each item are on the Website Store).

Phase 2: After the Delivery Date.

When we finish the project we proceed to publish the website, which means the website will be officially online*. That will be the Website Plan Delivery Date, and your One Year of Free Support starts. You will have controlled access to specific parts of the backend of your website, we will manage it as a web administrator. This is necessary for us to offer you One Year of Free Support. We may need to clarify that you are not buying a subscription plan, you are buying a website that includes one year of FREE support, so you are not tight in any way to keep or not the provided support.

If you decide at any moment take total control of your website (notifying by email, or by filling out the form Take Over in your Website Plan Status Page), we’ll send you a document with the complete information of the product(s) like login users, passwords, licenses, etc., but the One Year of Free support period is automatically terminated, and you can’t buy the add-ons, updates or upgrades related to that Website Plan.

The One Year of Free Support requires that some conditions are met due to the nature of the software implementation and the hosting capacity. If the use of the Website Plan overpasses those limitations (too much traffic, data storage or data transference, for example), we may recommend a plan upgrade, or install additional software, on the contrary, we may be obligated to terminate the One Year of Free Support and kindly ask you to take over the website in the current conditions.

For our Basic4 and Value7 website plans we can install the product Website Speed Test 100 which will improve the overall performance. 

Please take into consideration as well that some advanced configurations were done on your Website and you may require training hours for a seamless transition. If that is the case, use the Take Over Smooth Transition product.

* The Website is ready to be online when the overall design is finished according to the approved conditions with the customer. One post (Blog) or one product (Store) is enough to consider the website ready to be online.

As you can see, ai4k Websites Plans are the most secure way to have a Website, you don’t even need to pay private insurance for this particular investment.

FAQ: White Label Philosophy

Our White Philosophy is just a term to define all products that requires training or information transfer. Those products are not controlled or maintained by us but by the customer. White Label products are aimed to no ai4k customers (they don’t have a current ai4k Website Plan), or ai4k customers who want an independent approach.

Small Business Coaching?

In the process of small business coaching, a coach collaborates with a small business owner or team to assist them perform better, overcome obstacles, and accomplish their objectives. To assist small business owners in making wise judgments and acting to attain success, it entails offering direction, support, and accountability. A wide range of tasks can be covered by small business coaching, including goal-setting and accountability, team development, financial management, marketing and sales, and business planning and strategy development.

The delivery of the coaching technique can be done in one-on-one coaching sessions, group coaching, or online coaching, depending on the small company owner’s particular needs and preferences. Ultimately, for small business owners trying to advance, small business counseling is a useful resource.

Our progressive strategy of start simple and add complexity later, when you better understand your business and its relation with the applied technology is the core of our promise of Transparency.

ai4k KITs

ai4k Kits are pure concentrated knowledge: they may include software to install on your WordPress Elementor website and step-by-step instructions if required.

Who are these kits for?

New website designers who want to learn quickly and become Elementor Pro designers.

Website owners that want to increase the organic reach on search engines.

In any case, customers get an advanced Elementor and SEO boost that will save them lot of time and money in clickbait youtube videos, endless google searches, shady gurus, or by installing more software that increases the loading time of their website.

Before, with ai4k Website Plans, or after, with ai4k Kits, we accompany you as your business grows.

Check all ai4k Kits.

FAQ: Contact Forms

Depending on your selected Website Plan, you may have or not contact forms by default. Contact forms or simple forms are a way to gather information from your customers like email addresses, preferences, and personal information. Today, with the very strict regulations about privacy in Europe (GDPR) and California US, and more to come, we decide to not provide simple contact forms as default in our Website Plans. We offer instead two additional products: Forms and Advanced Forms. The first gives you a “simple” Form for contact with your customer and for a newsletter subscription. When you need to gather more and precise information from your customers, Advanced Forms gives you more options depending on the selected answers (conditional), and the possibility to connect that gathered information with advanced marketing tools. In that way, we offer you forms controlling how the information is gathered, in order to be compliant with the privacy regulations.

GDPR

The GDPR Ready offered in the Website Plans, and the GDPR Compliance Checks offered in the One Year of Free Support allow you the GDPR compliance.
Specific software is installed on your website to provide the cookies consent banner and the acceptance options in every form presented to the user where he/she can disclose personal information, openly or not (IP address). This is in close relationship with your Privacy Policy and your Cookies Policy.
We help you elaborate the Cookies and Privacy Policies but if you need to collect sensitive information from your users, we recommend you consult a specialist lawyer. The same advice is extended for your Sales Conditions and/or Terms of Use. In this case, our advice is more of a technical nature than a legal one.

FAQ: Why Expiration Date?

Websites PlansNiches, and some Add-ons have a duration of one year because hosting and domain providers, and most software developers, sell their products with one year as a minimum period for licensing. When you renew your product you are guaranteeing everything is updated, including our monitoring and support.

Your Website Plan includes One Year of Free Support that you can renew to pay for hosting, domain, software licenses, and our support and 24/7 monitoring for one more year. 

The Support Upgrade product is half of the price of your current Website Plan.

Also, you can upgrade your current plan to a superior plan (Basic4 to Value7 for example) with the Plan Upgrade, and this automatically adds one more year of support at that moment. Using the Plan Upgrade product you pay only the difference between the new plan less your current plan.

Add-ons have their own renewal cycle because you can buy them when you really need them.

Niches are out-of-the-box solutions that are based on a Website Plan. Niches are the combination of a Website Plan and Add-ons, perfectly packed to create a very focused product. The duration of a Niche product is one year. In the second and following years, you pay only half of the product price for hosting/domain, software license renewals, and maintenance for one more year.

Hosting and Domains

Our offer of Website Plans includes the hosting in the cloud. 

If you want to design and host your website by yourself, there are some points you may consider.

Some hosting providers like Bluehost offer a great price when customers pay the hosting in advance for a 2 and 3 years period. Check below, in the Technology Section other providers.

Domain name is included in our Website Plans, up to 15 US$.

If you want to migrate your website from your current hosting to another, change domain without losing the SEO, or any backend set-up not covered here, just talk to us and we’ll prepare a personalized quote or advise you in the right direction.

FAQ: Payment. Currency. Financing.

We accept Apple Pay, Visa, Master Card, Klarna, Debit Card, Discover, American Express, Paypal, Bank Transfer and Cryptocurrency.

Depending on your country and currency used to pay, you may see different available options for payment.

We offer financing through Klarna.

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